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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kelly Jean

November 13, 2024

5  out of  5
rating by Kelly Jean
"I would just like to say I appreciate my team at State Farm Insurance.. I got that MVP team, open communication and the best ever we talk sports. I've been with them for a lil while now and fully satisfied.. So if anyone is looking for insurance not just vehicle but other policies as well check em out.. State farm on ridge go holla at em.. Go Browns Go Tribe Go Cavs💯"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Christina Foster

November 2, 2024

5  out of  5
rating by Christina Foster
"What a wonderful team to work with! Very helpful and answered all of my questions and concerns regarding life insurance. Very pleasant to work with. Staff is very friendly and willing to go the extra mile to help. You’re all appreciated!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tyler J McKever

November 1, 2024

5  out of  5
rating by Tyler J McKever
"I can’t say how much I value and appreciate Jinisha and her team, they have made it so easy for me to go to one place and have everything taken care of for me. Everyone is so polite and willing to take the time to help you understand all the pros and cons through varying policies offered. I have a life policy, Car insurance , motorcycle insurance and renters insurance through Jinisha and from service to sales everyone helped me make sure I made the right choices."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Martha Figueroa

November 1, 2024

1  out of  5
rating by Martha Figueroa
"This agency is fake. They talk to their customers with attitudes. The owner allows the behavior. You cannot get them to help, listen or stand up for you in claims processes they will avoid having to help any of there clients or catch attitude when you ask. Tornado was several months ago and I am still waiting on them to be fair and give the right amount to get the job done. Janisha called me this morning, missed her call. Called back immediately after she called me and got an employee named Jeanette who was nasty to me and my husband who was on the phone two way. The broad finally called back to switch us to Janisha her tone changes when in front of Janisha.and tried to be nice after she knew I was going to say something. The owner dismissed me too. And didn’t even address why I called the meeting for in person the first place. Very bad agency and agent. State Farm sucks. I have been loyal to them but don’t get a house claim going they attitude will change quick in that office. Very very bad agents. All I can say is dept of insurance and BBB. They are only friendly when they want to sale you a product. After the sale they start tripping."
We responded:
"Thank you for taking the time to leave us a review. We apologize for any frustration or inconvenience you’ve experienced on your insurance journey. Your feedback is important to us, and we have tried our very best to work with you to resolve the issue. If you any further questions or concerns, please don't hesitate to call us. "
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Shawn Potocnik

October 8, 2024

5  out of  5
rating by Shawn Potocnik
"Very smooth very informative and took their time to make sure everything was correct highly recommend them"
We responded:
"Thank you so much. Diana was so glad to make this process simple and smooth. She really appreciates your review. "
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Wanda Martinez

July 12, 2024

5  out of  5
rating by Wanda Martinez
"Knowledgeable, professional and experienced."
We responded:
"Thank you, Wanda, for taking the time to leave such a positive review! We are thrilled to hear that you found our team knowledgeable, professional, and experienced. We strive to provide excellent service and are glad that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
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Sgt Walling

July 10, 2024

5  out of  5
rating by Sgt Walling
"Very friendly and helpful! From Lisa answering my call (very friendly) to directing me to Jinisha Patel helping me out, saved a lot going with them. Highly recommend them"
We responded:
"Thank you for sharing your experience with us! We are delighted to hear that our team, assisted you, and was very friendly and helpful. We always aim to provide a positive and efficient experience for our customers, and it's rewarding to know that we saved you a lot by choosing our services. We truly appreciate your recommendation and we're here to assist you anytime you need us."
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Ryan Walker

July 9, 2024

5  out of  5
rating by Ryan Walker
"I had an excellent experience switching my auto coverage after moving to the area, it couldn't have been an easier process."
We responded:
"Thank you, Ryan, for leaving such a positive review! We're thrilled to hear that your experience switching your auto coverage after moving to the area was excellent and that the process was easy for you. Making the transition as smooth as possible is always our goal, and we're glad we could provide that for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out."
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Mark Walker

May 20, 2024

5  out of  5
rating by Mark Walker
"Bin with these people for a long time great insurance company"
We responded:
"Thank you Mark for your continued support. It is clients like you that make it worthwhile. We are truly blessed. This simple review means so much as we grow our business with more clients like you. Very grateful: Jinisha Patel "
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Casey K

May 7, 2024

5  out of  5
rating by Casey K
"Juan was professional and very helpful in getting an auto policy."
We responded:
"Thank you, Casey. Juan takes great pride in helping customers with all insurance and financial services and we are so grateful your kind words. "
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Rio Z

May 7, 2024

5  out of  5
rating by Rio Z
"I was shopping around for insurence decided to get a quote from state farm. Before i purchased the policy online. I requested a call to speak with someone from my local office and within 10 minutes or so i got a call and met diana. She was so so helpful in clearing up all my questions and also told me about other options that i never knew were available. Most insurence reps i speak to never usually take the time and tell you or explain all the different options that can be added to the policy. Diana did, and got me not only the best quote and coverage but more coverage then i knew i could get and still the policy was very affordable. The best thing i can say about this office and diana is they go out of their way to give you a personal touch and experience. I felt that diana and this office make it their priority to get to know me and my needs and not just a open and closed book. I highly recommend you call and ask to speak to diana."
We responded:
"I hope this message finds you well. I wanted to reach out and express my sincere gratitude for taking the time to share your positive feedback about our team member, Diana. Your kind words truly mean a lot to us. At Patel Insurance Agency, we strive to provide exceptional service and work diligently to exceed our clients' expectations. Knowing that Diana has made a positive impact on your experience is incredibly rewarding for us. We greatly value your trust in our team and appreciate your continued support. Your feedback not only motivates our team but also helps us to continually improve our services. Once again, thank you for your generous review. If there is anything else we can assist you with, please do not hesitate to reach out. Warm regards, Jinisha Patel"
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Charu Ramanathan

December 28, 2023

5  out of  5
rating by Charu Ramanathan
"Fast and ‘white glove’ service personalized to my family’s needs. Jinisha puts heart, soul and service in transforming the experience of getting insurance from transactional to transformative. Highly recommend!"
We responded:
"Thank you so much Charu for this kind review. It means a lot. We are so grateful in building our Book of Business with customers like you. We appreciate you a lot. "
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Itz shimiye

September 26, 2023

5  out of  5
rating by Itz shimiye
"They been doing well I swear"
We responded:
"Thank you so much for your kind words, Itz! We're so pleased to hear that you've had a positive experience at Jinisha Patel State Farm! Our team is dedicated to delivering great service, and it's incredibly rewarding to know that our efforts are making a difference! -Jinisha "
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CARMELLA D GULLAS

June 12, 2023

5  out of  5
rating by CARMELLA D GULLAS
"I called the office re: my auto ins. and the recent changes due to my residential move. Jeanette assisted me and explained clearly and answered all my questions. She was very pleasant and professional!"
We responded:
"Carmella, you are absolutely right. Jeanette is amazing and we are lucky to have us as part of our team. Thank you for the kind review. We are so grateful for your business. "
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Samuel Kintcher

May 26, 2023

5  out of  5
rating by Samuel Kintcher
"Waited on me quickly, and told me about all the other insurance and apps they provided."
We responded:
"Thank you so much Samuel for the kind review. We at the Patel Insurance Agency pride ourselves on providing excellent service and we are grateful for your business. "
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Mona Corcoran

May 1, 2023

1  out of  5
rating by Mona Corcoran
"I was charged over $1,000 for insurance on a car I don’t own! Apparently, they input my new car as an ‘addition’ and not a ‘replacement.’ I will be discouraging anyone from using their services in the future."
We responded:
"I am so sorry for your experience with our office. We pride ourselves in helping our customers best we can. It looks like this occurred in Sep 2021. When we look at our notes, you did call us to add the new vehicle and then we never got a call to cancel the old car. Again, I really wish that you had called us immediately when you received the renewal bill for the old vehicle so that we could have taken care of this situation. We never want to make a customer unhappy for a reason like this which we are in control of resolving. I am sorry that you had this experience. We will try our best to fix. If you have any other questions or concerns, please call us at 216-741-6100. "
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cloudy

December 4, 2022

2  out of  5
rating by cloudy
"Tengo State farm por muchos años y no tenia quejas pq no tuve incidentes hasta ahora q alguien le dio a mi carro en un car wash y todavia estoy esperando q me areglen el carro y mi agents en Patel quiere q uno llame aqui y aya y hasta a la persona causante el incidente.a el ya le estan areglando su auto y el tambien tiene la misma compañia pero diferentes agente so asumo que el problema es mi agente y no state farm en general.pero para cobrar la poliza si que son rapidos. Uno cuando paga un servicio espera calidad no tener q hacer el trabajo por ellos Estoy muy disgustada con Jinisha Patel agency."
We responded:
"Hola le esribe Jinisha, su agente, Lamento mucho la experiencia que has tenido con Reclamos Generales. El procedimiento normal, cuando surge un accidente, es llamar ha Reclamos Generales hal (800) 782-8332 y proveerle el reporte de policia. Despues que se haga el reclamo, ellos proveeran un numero de clamo para nosotros en la oficina estar al tanto de el progreso de la situacion. Por favor, si reclamos no le ha atendido, como es debido, por favor llamar ha la oficina directamente (216) 741-6100 para assistirle con ese asunto. Gracias por escojer ha State Farm. "
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Wilson Calderon

August 31, 2022

5  out of  5
rating by Wilson Calderon
"The service is Super Great and so Profetional thanks Diana for the service and patience"
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Tommy Senpai

July 11, 2022

5  out of  5
rating by Tommy Senpai
"Very helpful and great staff. Switched instantly from progressive."
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Mark Walker

June 25, 2022

5  out of  5
rating by Mark Walker
"That's my insurance company is the best insurance company around been with them a long time happy holidays"
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George

January 27, 2022

4  out of  5
rating by George
"Jinisha was helpful all the time and help me use the state farm app on how to take the pictures on my dent in my car so i can send it to the claim department."
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Mark Walker

October 30, 2021

5  out of  5
rating by Mark Walker
"Thank you for being my insurance company"
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Charlene Wright

October 26, 2021

5  out of  5
rating by Charlene Wright
"Excellent customer service and great prices. Very professional and answered all of my questions in detail. Highly recommend!"
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Lisa KIght

October 26, 2021

5  out of  5
rating by Lisa KIght
"Great office. Very helpful, knowledgeable, and professional staff."
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Amanda Wright

October 26, 2021

5  out of  5
rating by Amanda Wright
"I have been with Janisha's agency for years and I can’t recommend her and her staff enough. They treat each individual client with a personal touch and make you feel like family. The staff is both courteous and responsive to all of my insurance related needs. I couldn’t be happier with services I have received throughout the years!"